Title: Advancing Customer Centricity in Global Pharma Healthcare: Five Key Concepts for 2023 and Beyond
Biography of Mr. Walid Hamza Abdelhafez: Mr. Walid Hamza Abdelhafez: Worldwide Customer Experience | Marketing Lead | Medical Strategy | Digital Transformation | Gen Med, Specialty & Oncology | International 🇪🇬🇸🇦 | USA 🇺🇸 | Global. He is from Basking Ridge, New Jersey, United States.
His life purpose is to help people in need… be it helping patients, fighting poverty, promoting education, supporting single mothers and orphans, promoting justice and human rights for everyone. You name it. That’s why, he genuinely belong to the pharma industry and do his best everyday to help Healthcare professionals and patients. Success is what motivates him most, and it’s always a blessing to work within a passionate and caring team.
He used to introduce myself as a Global Pharma sales, marketing, medical affairs, digital strategy, and Omnichannel engagement leader! However, he realized that what defines me best is his passion to learn, unlearn and relearn at every possible opportunity.
Throughout his 18 years career, if you think of ‘Healthcare Professionals Engagement’ as a journey, He carried all the learnings and walked this journey from end to end in various roles, capacities, geographies, and disease areas. He has been honored with numerous individual and team leadership awards.
Expertise:
Geographies: International, USA & Global | Sales Management: KOL management | sales growth | strategic account management | market access | thought leader liaison. Have been rewarded several times as sales best achiever.
Marketing Management: Personal promotion | Non personal promotion | Product launch | Lifecycle management | Strategy & execution | Segmentation | Agile project management | Insights analytics | Forecasting | Event management | Access | Digital Marketing | Medical Affairs: Field medical engagement | Clinical trials support | Medical strategy & execution | Scientific engagement & communications
Digital & Omnichannel Engagement: Multichannel engagement | Content marketing | Digital marketing | Modular content | MLR review | Social media | Web strategy & execution | Search engine optimization | Segmentation | Engagement touch point journey optimization | OCE playbook design and rollout | KPIs and metrics | Next Generation Engagement | Digital health | Data analytics
Disease areas: Hypertension | Diabetes | Dyslipidemia | Respiratory | Ophthalmology | Multiple sclerosis | Dementia | Alzeheimers | Breast cancer | Leukemia | Prostate cancer | Lung cancer | Neurology | Oncology | Hematology | Immunology |